Spa D'or Beauty & Medi Spa Information & Conditions

Gift Vouchers
Voucher can be redeemed through treatments only and cannot be exchanged for cash. Voucher must be presented before treatment as lost, stolen or expired vouchers cannot be honoured. Voucher is valid for 6 months from date of purchase and is non refundable and non-extendable. For further information: email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or see back of Gift Voucher for Terms and Conditions .

Voucher can be redeemed through treatments only and cannot be exchanged for cash. Voucher must be presented before treatment as lost, stolen or expired vouchers cannot be honoured. Voucher is valid for 6 months from date of purchase and is non refundable and non-extendable.

Gift voucher are not be used on Sundays or Public Holidays. They are not valid to purchase products. It can only be used for treatments.

Consultation
Every guest will receive a complimentary consultation prior to your treatment to ensure our qualified Therapist’s identify individual needs and requirements, enabling the delivery of the appropriate treatment and experience for you.

Dress Code
Disposable underwear is available for all your body treatments.
Men are able to wear comfortable swimming briefs for their convenience. The body is draped at all times during massage and other body treatments to maintain warmth and privacy. Please feel free to bring your bathing suit if you find this to be more comfortable.

Arrival
Please arrive at least 15mins prior to your appointment to allow yourself time to change and fill out your personal consultation form. Late arrivals will be subject to reduced treatment times

Payment
We accept cash and all major Credit Cards. All packages and programs must be pre-paid before treatment, to be entitled to discounted rate and must be used within a period of 6 month.

A 10 % Surcharge applies to all treatments on Public Holidays

Refund Policy
The Salon treatments and products are non refundable. We gladly exchange with receipt of purchase. Credit will be offered in the form of a gift voucher. Complies with NSW department fair trading. Please choose carefully as we do not normally give refunds if you change your mined or make a wrong decision.

Cancellation Policy
We request that clients endeavour to provide us with 24 hours notice for cancellations. This will assist us in rescheduling your appointment. Any cancellations less than 6 hours on large packages will incur a 20% cancellation fee.

Valuables
It is advised and requested that all personal valuables be left at home for security and that jewellery not be worn during your visit to our spa. Spa D'or will not accept responsibility for the loss or damage of personal belongings brought into the Day Spa property.

Contra-indications
Clients who are pregnant, have high or low blood pressure or are on any specialised medications are advised to consult with their doctor prior to booking a spa body treatment.